A faulty phone supplied, returned and then told it wasn't. And the recent HP purchase – they only offer to fix it if I return it to them. That is a load of BS.Do yourself a favor and stay far away from this company! I have never dealt with such a terrible company.
Item Was In Much Better Shape That…
Got exactly what I wanted, even though it is no longer available new, and I got it in perfect condition. I was burned by a company on another site, so I decided to try Back Market. The phone was exactly as described, it arrived on time, and setup was smooth and easy.
Enjoy Shopping At Back Market
All products are tested by qualified professionals and are sold with a minimum 1-year warranty. ” This is especially true for refurbished products. Back Market works with certified repair professionals to inspect and refurbish products.
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All in excellent condition, you'd be hard pressed to tell them apart from new ones. Easy to decide which phone to buy thanks to a very good and easy to navigate website with clear information about phone and shipment details. Loved the phone I had but didn't want to pay another £900 for another. Ran over my old phone in the car ( yeah I'm stupid) . This is the third time I've bought phones from Backmarket.
First, always look for Certified Renewed products when browsing the Back Market. However, there are more satisfied customers than unhappy ones, as mentioned earlier. This clearly shows how satisfied the customers are with Back Market. However, before you make a purchase, read what others have to say about the company and find out how to make a safe purchase. Whatever customers buy is shipped directly from the merchants themselves.
- This is because each item comes with a warranty from Back Market.
- If you use a case and prioritize function over form, back market fair condition is an incredible value.
- The platform's customer service team is available to assist with the process, ensuring a hassle-free resolution.
- Back Market is a shop for second-hand, used and discounted electronics.
It has a wide range of items, from games consoles to smartphones to laptops. Back Market is a shop for second-hand, used and discounted electronics. Plus, orders are shipped for free within two business days of purchase and have a 30-day money-back guarantee. Plus, there’s a 14-day satisfaction guarantee for purchases. Descriptions of what each product includes are also available.
After sending images of this phone actually working on external devices, back market decided to state that we were a Third-Party-Repair Shop and had violated the warranty since we opened up the phone to look. The warranty by the Back Market forum gives sketchy companies the platform to sell their questionable electronics and adds a warranty that they will not honor. Saltwater discoloration is their catch-22, just as taking phone to an independent shop is catch-22 blanket exemption that prevents customer from finding the truth without losing their bogus warranty. Sellers undergo regular audits and must maintain high customer ratings, ensuring that all products meet resale certification and safety requirements. Back Market partners exclusively with certified refurbishers who meet strict quality and performance standards. Back Market sells certified refurbished iPhones restored by verified professionals and covered by a minimum 1-year warranty.
Adherence To Regulatory Standards:
Back Market offers a marketplace where independent vendors can sell discounted refurbished goods. Back Market only sells products that have undergone stringent testing and inspection to guarantee they uphold the highest standards. Many users could even find a refurbished Apple iPhone 12 soon after the phone hit the retail stores in early 2021. With all these investments, the company is continually improving its services while also ramping up expansion efforts into international markets. Both De Larauze and Le Brouster worked at marketplace distribution platform Neteven for more than two years while Vaute worked at advertising agency BETC for three years.
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In fact, considering the high quality of their products and their commitment to customer satisfaction, they are probably doing better than most. Most sellers of refurbished products offer some kind of warranty, and they will always attempt to repair a device before replacing it. Back Market deals include some of the most reasonable prices for buying a refurbished phone from a legitimate company. The website offers a wide variety of products, including smartphones, tablets, laptops, and more, so you'll find great deals on top-quality products. To make sure that refurbishers are always meeting their quality assurance standards, Back Market orders anonymous products from them every week. The company lists a wide range of products, including smartphones, laptops, and tablets.
The platform connects consumers with certified refurbishers who restore and sell pre-owned devices. Back Market is an online marketplace that specializes in refurbished electronics. In recent years, the refurbished electronics market has gained significant traction as consumers look for more affordable yet reliable options for tech gadgets.
Tips To Shop Safely On The Marketplace
It can be difficult to guarantee that products purchased from third parties will be nearly-new and defect-free. These products are reconditioned directly by the brands, not by outside parties. All refurbished products must be repaired or revamped to look and function as efficiently as their brand-new counterparts. They simply relate to products that have been on the market for a longer period of time, during which time they may have developed problems or needed technology upgrades. You should have a closer look at that.From my experience, BackMarket is an unreliable and irresponsible company with really poor services. It is important to note that the company partners with third party sellers, such as individuals or shops that sell refurbished goods, rather than tech brands.
A Significant Number Of Users Report Issues With Product Quality And Customer Service
To address these concerns, Back Market implements stringent quality control measures at every stage of the refurbishment process. Consumers worry about potential defects, malfunctions, or performance issues, especially when purchasing pre-owned devices. By embracing the principles of circular economy and promoting the reuse of electronics, Back Market not only offers viable alternatives to traditional retail but also champions a greener, more sustainable future. In essence, Back Market represents more than just a marketplace—it embodies a movement towards sustainable consumption and responsible stewardship of resources. Moreover, Back Market’s commitment to customer satisfaction is evident through its responsive customer support team and hassle-free return policies. Beyond the economic and environmental benefits, Back Market fosters a sense of trust and reliability among its customer base.
On the r/Scams subreddit, a user in the UK said they had to go through the company's legal documents to find the phone number for its customer service. A Back Market user on the r/Backmarket subreddit described the company's customer service as "non-existent," with another asking, "How do you get a hold of customer service?" in response to someone saying they had a positive experience with them. While there are a good number of positive reviews about Back Market on various forums, not everyone walked away from their purchases as happy customers. A Redditor on the r/Backmarket subreddit who bought an iPhone 11 said they were happy with their purchase and the company's customer service.
Its team of engineers tests and certifies products to meet quality control standards. Each refurbished item is checked by certified technicians. Back Market makes sure their products are quality.
And that concludes my Back Market review and unboxing of my new iPhone from backmarket.com. Again, if you use the Back Market promo code and the link I provide, you will save $10 on your purchase with them. I’m just a genuine customer.
- To address these concerns, Back Market implements stringent quality control measures at every stage of the refurbishment process.
- Each device undergoes comprehensive testing to verify its functionality, and refurbishers use genuine or equivalent-quality parts during the refurbishment process.
- Founded six years ago in Paris, Back Market is the world's first online marketplace dedicated to refurbished consumer electronics.
- Will never deal with this company again and will tell anyone who will listen the same.
- In conclusion, transparency and trustworthiness form the bedrock of Back Market’s commitment to providing a reliable and reputable marketplace for refurbished electronics.
It's my go-to for tech because it's more sustainable and more affordable. Also clear instructions were provided for trade-in and good service that includ… Process to purchase was easy, communications was good throughout.
This strict process ensures that the phones you purchase are safe, reliable, and ready to use. It also partners with major brands and carriers to secure high-quality, in-demand devices, further ensuring competitive prices. Since these products are not brand new, sellers can offer them at much lower prices. The key to Back Market’s affordable prices lies in its business model and the nature of refurbished tech. Each product comes with a clear description, photos, and warranty, making it easy to shop with confidence.
